FAQs

 

What payment methods do you accept?

Right now we accept PayPal. Every client is protected by the seller program.
We have more payment methods coming at a later time [around beginning of 2020].

Does a Pre-order guarantee me the item on a release date?

Yes and No. Pre-ordering an item means that you have secured a copy of that item. We ship most of the new releases on the day before the official release date. Although there are a couple of exceptions – the biggest one is a set of items released in Japan. We can not get them earlier and our suppliers need time to make delivery to us, as you know between Japan and United Kingdom is some distance, customs etc, we need to take care for all of this, but most of this items are shipped from United Kingdom about 5 to 7 days after release date in Japan.

When buying Single Cards, how you secure them?

Our clients’ satisfaction is the most important thing for us. This is why every single card is pack in a sleeve and a top loader. Also, we use special envelopes hard to bend or a bubble one with extra filler providing the highest security for this type of card.

I need to update my details, how to do that?

You can update everything about yourself inside your personal dashboard. You have access to your billing address, shipping address, order history, wishlist, pre-orders and more. If you need help, please do not hesitate and contact us.

I bought Pokemon TCGO Code when I will get it?

Pokemon TCGO Codes are delivered instantly to your email address, if you haven’t got it, please check Spam folder [Gmail] and other related folders in your mailbox. Another method to find your TCGO Code is to check Order History and open your order with TCGO Code. Your code will be available in there.

 

If you can not find answer to your question, please use our contact form available inside the Contact Us page.
We are more than happy to assist you and answer your questions.

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