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Terms & Conditions
Thank you for spending your time reading Terms & Conditions. Gajetto Shop is an independent store created with a passion for people who share the same interest.
Our customers are very important and we want you to have the best shopping experience.
Please keep in mind that an independent store means this store doesn’t operate like a regular store. But you can contact with us all the time and be sure your order will be our responsibility and you just need to wait for a delivery.
Gajetto Shop works very hard to ensure that the content on the website is correct, however we have details available from our suppliers and on rare occasions some products can be fully updated at a later time or your order may be subject to delay or alteration.
Our site contains a lot of information updated on a daily basis and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced or described.
- Products can be returned for any reason within 14 days of the initial purchase.
- Item must be undamaged, completely unopened and unused in the original wrapping exactly as it was sent to you.
- Any return shipping cost need to be paid by the customer.
- Single cards must be returned in the same condition as sent out to the customer.
- Pokemon TCG Online codes and other products with redeemable code, are not eligible for returns.
- Please note that if any returned item, that is not qualified for these requirements will be not accepted.
- Refunds will be processed as soon as possible and not later than 30 days after receiving returned items.
You may cancel a pre-order for a full refund up until the order has shipped – this is usually one day before the official release date or date stated in a product description [also applied to Pokemon TCG Japan].
All products sold on Gajetto Shop are original products and comes from official suppliers. For example, Pokemon TCG Japan – Single Cards or Booster Boxes are imported directly from Japan. You can be sure that these are original products. TCG – Single Cards are sold in Mint condition unless otherwise stated on a product page.
Right now we accept PayPal for every order. You can pay with your PayPal account or use a Credit/Debit card. With this payment provided the payment is taken in full when you complete your order.
Other payment providers will be available in the future.
The delivery cost is based on your location and the delivery option. We offer worldwide shipping for everyone. Our main shipping service is Royal Mail but in some occasions, this is a DPD. Please remember that all orders are shipped from United Kingdom, if you live outside of United Kingdom your order will be delivered by your local delivery company. Delivery time for international buyers is only average delivery time and depends on your local delivery company and authorities responsible for checking every parcel that enters your country. Gajetto Shop is not responsible for customs cost and tax, that you have to pay for the import of goods. Import cost is not available for buyers that residents in United Kingdom.
Pre-orders and Pre-order Price
Please remember that when you place a pre-order on our website you pay for the goods at the point of sale. This reserves the item for you. If you wish you can cancel your pre-order up to any point until the order is dispatched and receive a full refund.
Our Pre-orders always guarantee the best price.
On some products, we allow Back Orders – this means you can buy it and pay for the goods, but you have to wait sometime until we get them from our suppliers.
Usually, you will be informed on a product page, how long it will take to get product on our store. But on some rare occasions you may need to ask us about it. Please keep in mind that Back Orders are not available for every item, also we need some time to get them. Most of Back Orders are for products from Japan. Usually, this takes us between 7 to 10 days but sometimes it can take even longer. If you’re not sure how much time will take us to get your Back Order items, please use the contact form – we are more than happy to assist you and help to get your goods delivered to you.
Cancellations and Order Amendments
You can cancel or amend any order before it has been dispatched. Please contact us to do so.
Please note that alterations may result in a delay in dispatching your order. If your order has been already been dispatched, please follow our returns process.
Gajetto Shop does not accept liability for any errors and omissions and reserves the right to change information, prices, specifications and descriptions of listed goods, products and services. Gajetto Shop will do its best to correct errors and omissions as quickly as practicable after being notified of them.
Gajetto Shop reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. We will provide notification to the customer should such limits be applied to an existing order. Gajetto Shop reserves the right to cancel any order without warning or notification for any reason.
Gajetto Shop is an online – independent store located in Bristol, United Kingdom.
If you have any questions related to these Terms & Conditions or any other question, please contact us at firstname.lastname@example.org or use the contact form.